PRIVACY POLICY

This privacy policy describes how and why we obtain, store, and process any data which can identify you. We may update this policy from time to time and will indicate on the website when changes have been made.

This policy sets out the different areas in which customer privacy is concerned and outlines the obligations & requirements of both customers and Ana Nevi Ltd. The way this website processes, stores and protects user data and information is also detailed within this policy.

 

Personal information

Whilst using our website and services, you may be required to provide personal information (name, address, email, etc.).

We will use this information to administer your account, our website, databases, and marketing material subject to your consent. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU), GDPR UK and the Data Protection Act 2018. By providing telephone and email details, you consent to Ana Nevi Ltd contacting you with information about your order using that method.

You have the right to be removed from our database at any time. If you experience any problems or have any questions please don’t hesitate to contact us by email:  info@ananevi.com

 

Information collection and usage

 

Who are we?

Ana Nevi Limited is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of law. Further details of the registration are available at www.ico.org.uk 

Our registration number is ZB278518

 

What information do we collect?

In order to process your order, we collect your email address, telephone number, full name and postal address. We never store or save your card and payment details.

 

Why we collect your information?

We collect information about you so that we can process any orders you place and, if you have consented, to send marketing communications. You may update your communication preferences at any time by contacting our customer services team.

• Email:info@ananevi.com

 

How we collect information?

Information is collected from you when you voluntarily give us your information. We will only use your information to provide the products and services you have requested from us.

 

How and why do we use your data

We use the data we collect from you in a variety of ways. The table below sets out the personal data we collect, how we collect it and our reasons for doing so

PERSONAL DATA	HOW WE COLLECT IT	WHY WE COLLECT IT
Your Account Title First Name Last Name Email Address Delivery/Billing Address Tel. Number	When you place an order with us	To carry out your order To inform you of delivery date and order updates
Your payment information	When you place an order with us	To process your payment and/or provide a refund. We do not store your card details.
Contact details	When you place an order with us	To provide you with optimal customer services.

 

Marketing Communications

If you have consented to receiving market communications, you can withdraw your consent at any time or change your communications preferences via:

• Clicking on the 'unsubscribe' link available in electronic marketing communications
• Contacting customer services: info@ananevi.com

 

How long we keep your data

We will retain the information you provide is necessary to provide support.

If legally required, or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud, and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this please contact us at info@ananevi.com

 

Who we disclose it to

Ana Nevi Limited will not sell or rent your personally identifiable information to third parties.

We provide third parties with statistical information about our users so we can plan and manage business activities, but those third parties are not able to identify any individual user from that information.

We will only pass on information about you to third parties when necessary. For example, address and contact details are shared with couriers to enable delivery of purchases, and contact details are shared with our email service provider to send marketing communications (subject to your consent).

In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.

 

Choosing how we use your data

We understand that you trust us with your personal information, and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

You can do all the following:

• You can verify the details you have submitted to us by contacting our customer services team. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
• You can use this same method to amend personal information controlled by us regarding your profile. However, please note that, if you have shared any information with others through social media channels, that information may remain visible.
• You can unsubscribe from marketing communications or change your preferences at any time. You can also unsubscribe from marketing communications by following the “unsubscribe” link at the bottom of any email.
• You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email: info@ananevi.com we will respond to your request within 3 working day.

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.

 

Making a complaint

You have the right to complain to the Information Commissioner’s Office (ICO) about any business at any time if you believe there is a problem with the way your data is being handled. See the ICO website for details. https://ico.org.uk/

 

Contacting us

If you have any questions or concerns about privacy and our use of your personal information then please contact us by email at info@ananevi.com  Alternatively, you can write to us at the address below:

Ana Nevi Limited.

Address: Unit Da2 Sutherland House, 43 Sutherland Road, E17 6BU, London, UK