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Welcome to our website. We, as Ana Nevi Limited, provide our website located at 32 Lawn Road, NW3 2EN, London, UK (“Website”).  The following terms and conditions apply to all visits and transactions on The use of the website indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

As said, these Terms and Conditions constitute a legally binding agreement made between you, and Ana Nevi Limited (“we,” “us” ).



These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.


Accuracy of Product Information and Descriptions of Goods

All product specifications, images and other information published on our website have been provided by us. The intention of Ana Nevi Limited is that all information on the website should be as accurate and up to date as possible. All images, sizes, descriptions, specifications, and advertising on our site are for the sole purpose of giving an approximate description of the goods and are not subject to a guarantee of accuracy. Full detailed specifications are available from on request.  We will do our best to keep descriptions of the products offered on our website up to date. Please bear in mind that the colours of certain products may seem different than they are on your device screen. We don’t accept any liability due to these immaterial discrepancies. Please only refer to the washing instructions on the care label and price tag.


Obligations of the Users

Users agree that they will not reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Website; otherwise, they will be liable for all kinds of losses including third party’s losses and their criminal and civil liability will be engaged.

Users agree that they will not violate any laws in connection with their use of the Website.

Users agree that they will not post anything that contains software viruses, worms, or any other harmful code.

Users will not copy, use, disclose or distribute any information obtained from the Website, Payment and Price

The total price payable for the goods will be stipulated at the time when you place your order whether the order has been confirmed. We are entitled to adjust the price to take account of any increase because of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website included VAT and delivery charges above £75 for the UK, excluding delivery charges for all other countries. Delivery charges will be displayed and payable as indicated when placing your order.


Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or an error in pricing information from our suppliers, taxes, or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account to the value of the incorrect price (including delivery charges).


Payment Methods

We accept all major credit and debit cards including Visa, Mastercard, American Express. As part of the secure ordering process, you must provide us with your exact billing address and telephone number as also record with your bank. Incorrect information may cause a delay in processing your order or even result in you bank declining payment. Your order will only be processed once authorisation of your card has been properly received. Please note that your credit card will be charged directly at the moment of transaction. We will never store your card details. Free Shipping applies to all orders above £75 in the UK.


Availability of Goods

All products and services are subject to availability and may be withdrawn without notice. If we are unable to supply the goods for any reason, we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.


Delivery Charges and Delivery Times

Most orders are delivered within 5-6 working days within UK. Dates are given in good faith but are not the subject of any warranty or condition. No liability will attach to us if delivery periods, or dates are not met. Please feel free to contact us if you have any queries regarding this matter.

All orders will ship out next day, excepting weekends, so please add one day onto the delivery schedule below.


Time Limitation for Notification of Claims

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be notified to us within 7 days from delivery. Incorrect goods: It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.

Non-Delivery of goods: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.


Cancellation of Orders & Returned Goods

If you are not totally satisfied with your purchase, please notify us as soon as possible as we will require any returns to be returned to us within 14 days working days from the date after the delivery date.

It is your responsibility to return purchases in pristine condition in its original box and packaging. For full details of how to return and order please contact us. You will be wholly responsible for the cost of return delivery and safe return of the goods.

For cancellations of orders, amendments to orders or changes or corrections to personalisation please notify us within 2 hours of placing the order. Beyond this point we may not be able to make changes or cancel the order if the order has been passed to our team to personalise and/or despatch your item(s).

If goods aren’t returned within 14 days after you have first informed us that you wish to cancel, we reserve the right to arrange collection of the item from you and to charge you for such collection (this does not apply to any items which have been personalised).

Subject to claim validly and correctly notified in accordance with the Time Limitation for Notification of Claim paragraph of our Terms and Conditions, goods received back incomplete, damaged, or in used condition will be returned to you and the cost of delivery charged to your account.


Intellectual Property, Software and Content

The intellectual property rights of all software and content (including images) made available to you on or through this website, emails, marketing, and our social media platforms remains the property of Ana Nevi Limited, are protected by copyright laws and treaties around the world. All such rights are reserved by us. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content nor may you use any such content in connection with any business or commercial purposes.


Other Terms

All the actions taken by the user of the website are the responsibility of the individual. It's the user’s responsibility to ensure they act within the laws of the UK and the users respective territories.

From the time of despatch of the goods, any loss or damage to the goods shall be at your own risk.

You will own the goods once we have received your payment in full. We do not offer any credit facilities. We will issue you with an invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.

These terms and conditions are subject to change at any time without prior notice to you.


Registered Trading Address

Ana Nevi Limited, provide our website located at 32 Lawn Road, NW3 2EN, London, UK

Registered in England Company number 13350550