HOW DO I GET IN TOUCH WITH YOU?

You can connect with us by sending an email to info@ananevi.com. We aim to respond promptly, typically within 24 hours. Keep in mind that inquiries submitted on weekends or public holidays will receive a response on the following business day.

 

WHAT METHODS OF PAYMENT ARE ACCEPTED?

We welcome major credit and debit cards, including Visa, Mastercard, and American Express. Your order will proceed once we've obtained proper authorization for your chosen payment method.

 

HOW LONG DOES IT TAKE TO PROCESS AND DISPATCH MY ORDER?

Domestic orders typically reach you within 5-6 business days through Royal Mail Signed For 1st Class, while international orders take between 3-17 business days. Specific delivery times for limited stock orders can be found in the "Packaging + Shipping" section on relevant product pages. Please note that we do not assume responsibility for additional costs such as customs tax. Further information can be found on the Shipping Page.

 

TO WHICH DESTINATIONS DO YOU SHIP?

We currently ship from London to Europe, Asia, Australia, North America, and select countries in the Arabian Peninsula. For more information, please refer to the Shipping Page.

 

AS A NEW CUSTOMER, ARE THERE ANY DISCOUNTS AVAILABLE?

As a welcome gesture, new customers at Ana Nevi can enjoy a one-time discount of 15 GBP. To avail of this offer, simply subscribe to our newsletter and confirm your email address.

 

HOW DO I DETERMINE THE RIGHT SIZE?

For detailed garment fit notes, visit each Product Page. Alternatively, reach out to us via email at info@ananevi.com, and we'll assist you in finding the most suitable size.

 

WHAT IF I RECEIVE AN INCORRECT OR FAULTY GOOD?

In the event of incorrect or faulty goods, please inform us within 7 days of delivery. Additional information can be found on the Terms and Conditions Page.

 

WHAT IS YOUR RETURN POLICY?

It is your responsibility to notify us within 7 days of delivery if you wish to return an item, stating the reason. Customers are responsible for shipping, and associated costs will be covered by them. Please note, purchases made during sales are not eligible for refunds but only exchanges. Additional information can be found on the Return Page.